Terms & Conditions
These are the terms and conditions of service between: Bankhouse catering here after referred to as “the Company” and the “Client” defined as: any person/company/s or organization/s for which “the Company” undertakes to do/are doing any work. “Work” is defined as any catering/management/ staffing/resourcing, done by “the Company” for the “client” in any given circumstances.
All estimates are provided free of charge, with the exception of those quotations requiring significant outlay on our part, where a nominal charge may be requested to cover our costs. Estimates can be given in writing by Email or Post. At Bankhouse Catering, we use our years of experience to ensure the estimates are as accurate as possible based on the information supplied; however “the Company” reserve the right to correct any mistakes on the estimate or quote in writing as soon as it comes to our attention. An estimate is valid for 1 year from the date of issue. All estimates or quotes are subject to these “terms and conditions” unless otherwise agreed in writing.
The company does offer free tastings in our kitchen or at your house or venue for events estimated over £5000 total. Tastings will only be conducted after the company has received a confirmed booking and the deposit has been paid.
A confirmation deposit of 25% of the total estimated bill is required to hold the date. This deposit is not refundable should the client cancel the function.
A pre-event invoice will be issued that will contain an estimate of the event total. Full payment of the deposit must be made 7 days after confirmation of booking.
Full payment of the invoice total must be paid 28 days prior to the event.
Cancellations are to be made in writing 3 months or more prior to the job commencing for all events. Otherwise payment for the full amount estimated is due. This can be received by email, or Post, but must be backed up verbally between the client and the company. In the event of written cancellation a refund be given within 2-3 weeks of the event,
Final numbers attending functions, and menu confirmation (including dietary requirements) should be notified to the company at least 14 working days prior to the commencement of the function. If there is a drop in numbers later than 14 working days prior to the function, then no reduction in costs can be expected. If catering requirements increase, less than 14 working days prior to a function, then every effort will be made to accommodate this, however additional costs may be incurred.
A finalized invoice will be calculated after an event, to show any unforeseen additional costs the company has incurred.
Allergies and Dietary Requirements
We will endeavor to provide alternative menus for any dietary requirements notified within 14 days of an event. Any costs involved for outsourcing catering to specialist companies will be chargeable. If we are notified of any allergies, we will insure that these ingredients are not used in the food provided; however we cannot guarantee any dishes free from trace elements due to the nature of the kitchens.
The company follows strict health and safety guidelines. Chilled food can only be left out of refrigeration for a maximum of 4 hours. After this time the food will be deemed unsafe and consequently disposed of. Hot food on a buffet can only be kept out (below 75 degrees) for a maximum of 2 hours and will then be deemed unsafe and disposed of. The company cannot therefore allow food to be left at a venue to the client’s disposal.
The correspondence between the company and the client shall be taken as confirmation of the client’s agreement with and acceptance of the foregoing terms and conditions. An exchange of letters /emails constitutes a contract.
For more information call
David 07904 512442
Bankhouse Catering is the trading name of David Cree Catering Limited
Registered Office –
8 Marquette Place